Rotating receptionist (M/F)

Join Belha Collection and become part of a group with a strong CSR approach that puts its customers and employees at the heart of its concerns.

POSITION TITLE: Touring receptionist M/F

Type of contractLocationLanguagesDiploma
OPEN-ENDED CONTRACTAtlanthal1 foreign languageNot necessary

Skills required:

- Knowledge of reception techniques 
- Good command of office and IT tools
- Knowledge of tourist activities 
- Proficiency in a foreign language 
- Knowledge of the basics of invoicing and collection 
- Knowledge of health and safety regulations 
- Ensuring the quality of your stay

- Autonomy 
- Ability to withstand stress 
- Customer contact skills 
- Being versatile
- Demonstrate friendliness, courtesy, tact and good interpersonal skills
- Excellent presentation and service skills
- Be considerate and discreet.

Tasks :

The receptionist is responsible for preparing guests for their arrival, ensuring that they are properly welcomed and looked after throughout their stay. Ensures that services are correctly invoiced. Demonstrates professionalism, friendliness, good interpersonal skills and excellent presentation.

- Preparation of customer arrival files using the reservation created by the reservations department 
- Welcoming customers 
- Informing guests about the hotel's various services
- Ensure that the customer's stay runs smoothly 
- Liaise with the various departments to organise the customer's stay (floors, restaurant, kitchen, reservations, thalassotherapy)
- Provide a concierge service (tourist information, taxi bookings, documentation, etc.)
- Manage the switchboard (customer calls, external calls and internal calls) 
- Check customer invoicing 
- Cashing the customer 
- Check payments by setting up your shift fund
- Managing a debtor section: commissioning, sending invoices
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